xPortal Cards
Everything about the xPortal Card
How do I order a physical card?
How do I activate my physical card?
When will my card be delivered? I have not received it.
How long does it take to get a card?
How can I get a replacement for my damaged Debit Card?
Can I use my new Debit Card immediately after it's been activated?
I have applied for a Debit Card and I want to know the status
How much is the card shipping fee?
Will I pay taxes for international card delivery?
How do I freeze / unfreeze my card?
My card got lost / stolen. What do I have to do?
How can I find my card PIN?
How do I set / change my PIN code?
I have exceeded all my PIN attempts
How do I cancel my Debit Card?
Types of Scams
How can I protect myself against fraud?
How can I ensure my account security to be safe from scams?
Is my money safe?
Do I receive interest on the amounts that I have in my e-money account?
How to report fraudulent activity?
How does the account and card issuer keep my money secure?
Where can I view my transactions?
How can I cancel a transaction?
What to do if you don’t recognise a transaction?
I have a duplicate transaction; how do I proceed?
How long will my transaction history be displayed for?
What are the Debit Card transaction limits?
Can I change my card limits?
Can I re-link a lost or terminated card?
Can I have multiple cards?
What is a virtual card?
What types of cards can I order?
Can I choose between Visa and Mastercard?
My physical card is not working, what can I do?
Is my Card blocked?
My xPortal Card is going to expire. What can I do?
What is the cost of ordering a card?
My card has been swallowed by an ATM
How can I find my card Pin?
How can I change my card PIN?
What can I do if I forgot my PIN?
How do I generate a PIN for my card?
If the lost card is found at a later date, can it still be used?
How can I upgrade to Diamond Touch?
Will I be charged for the replacement of the debit card?
Where can I see the contract that I sign?
Can I receive mobile alerts for my debit card purchases?
Why do I have to provide my tax identification number?
How do I activate the contactless feature on my card?
Can I change my debit card PIN number at an ATM?