FAQs
Can I have multiple cards?
What is a virtual card?
What types of cards can I order?
Can I choose between Visa and Mastercard?
My physical card is not working, what can I do?
Is my Card blocked?
My xPortal Card is going to expire. What can I do?
What is the cost of ordering a card?
My card has been swallowed by an ATM
How can I find my card Pin?
How can I change my card PIN?
What can I do if I forgot my PIN?
How do I generate a PIN for my card?
If the lost card is found at a later date, can it still be used?
How can I upgrade to Diamond Touch?
Will I be charged for the replacement of the debit card?
Where can I see the contract that I sign?
Can I receive mobile alerts for my debit card purchases?
Why do I have to provide my tax identification number?
How do I activate the contactless feature on my card?
Can I change my debit card PIN number at an ATM?