Profile & Plan | xPortal Help Center

xPortal Help Center

All CollectionsxPortal Cards

Profile & Plan

Profile & Plan

General information about your profile and plan

Account Statement

How do I view / download my account statement?

Help Recover Account

I lost access to my phone number

My phone has been stolen or lost

Locked or Closed Accounts

Why do I need to verify my identity?

I am unable proceed with the KYC

Why was I asked to re-verify my identity?

How do I reactivate my account?

Why is my account locked?

Why was my account closed?

Update Personal Details

How do I update my email address?

How do I change my country of residence?

How do I change my address within the same country?

xPortal Card Plan & Benefits

How do I upgrade my plan?

Earning cashback with the Pro and Diamond Touch plans

xPortal Card Balance

What happens if my balance goes negative?

What is the card’s main currency and what other currencies can I hold?

What personal data do I need to submit to use xPortal Card?

How long will xMoney store my data for?

What if I want xMoney to erase all my data?

What does xMoney use my data for?

How does xMoney process my data?

Is my private information safe?

Source of funds check

What is the ‘source of funds’ check?

How do I verify my source of funds?

Why do I have to verify my source of funds?

Can I close my account without a source of funds?