# xPortal Help Center

> How can we help?

## xPortal Basics

- [What is xPortal?](https://help.xportal.com/en/articles/7037987-what-is-xportal.md)
- [What is a herotag? Can I change it?](https://help.xportal.com/en/articles/7038131-what-is-a-herotag-can-i-change-it.md)
- [Create a xPortal account](https://help.xportal.com/en/articles/7038000-create-a-xportal-account.md): Steps to Create an xPortal Account
- [Invite & Earn program](https://help.xportal.com/en/articles/7038120-invite-earn-program.md)
- [How to purchase crypto tokens?](https://help.xportal.com/en/articles/7038039-how-to-purchase-crypto-tokens.md)
- [Send & Receive tokens](https://help.xportal.com/en/articles/7038110-send-receive-tokens.md)
- [Notifications](https://help.xportal.com/en/articles/7038117-notifications.md)
- [Scan QR](https://help.xportal.com/en/articles/7038114-scan-qr.md)
- [Beginner Quest](https://help.xportal.com/en/articles/7038122-beginner-quest.md): Only for the MultiversX chain
- [NFTs](https://help.xportal.com/en/articles/7038099-nfts.md)
- [What are crypto tokens?](https://help.xportal.com/en/articles/11131228-what-are-crypto-tokens.md)

## New Features

- [Explore missions](https://help.xportal.com/en/articles/7038132-explore-missions.md)
- [Play & Earn \(replaces old levels\)](https://help.xportal.com/en/articles/7038118-play-earn-replaces-old-levels.md)
- [Discover - Quick access to the Ecosystem](https://help.xportal.com/en/articles/7038125-discover-quick-access-to-the-ecosystem.md)
- [What is a Portofolio and how to create one?](https://help.xportal.com/en/articles/7032389-what-is-a-portofolio-and-how-to-create-one.md)
- [What are Mystery Boxes?](https://help.xportal.com/en/articles/8034477-what-are-mystery-boxes.md)
- [What are Invisible Guardians?](https://help.xportal.com/en/articles/7936399-what-are-invisible-guardians.md)
- [What is a Gift Card?](https://help.xportal.com/en/articles/8227982-what-is-a-gift-card.md)
- [2FA Guardian](https://help.xportal.com/en/articles/8420852-2fa-guardian.md): xPortal 2FA Guardian
- [Cross-Chain Swaps](https://help.xportal.com/en/articles/8727425-cross-chain-swaps.md)
- [xPortal Multi-Wallet](https://help.xportal.com/en/articles/9070535-xportal-multi-wallet.md)
- [What is the difference between fixed swap rate and floating swap rate?](https://help.xportal.com/en/articles/8906783-what-is-the-difference-between-fixed-swap-rate-and-floating-swap-rate.md)
- [Social login / Primary device](https://help.xportal.com/en/articles/11767993-social-login-primary-device.md)
- [Trading Perps in xPortal \(Powered by Hyperliquid\)](https://help.xportal.com/en/articles/12786103-trading-perps-in-xportal-powered-by-hyperliquid.md)
- [Understanding Fees, Leverage & Real Profit on xPortal Perpetuals](https://help.xportal.com/en/articles/12942692-understanding-fees-leverage-real-profit-on-xportal-perpetuals.md)

## “How To” Guides

- [What is my wallet address and where can I find it?](https://help.xportal.com/en/articles/7038280-what-is-my-wallet-address-and-where-can-i-find-it.md)
- [How can I change my phone number?](https://help.xportal.com/en/articles/7038285-how-can-i-change-my-phone-number.md)
- [How can I delete my xPortal account?](https://help.xportal.com/en/articles/7038292-how-can-i-delete-my-xportal-account.md)
- [How do I recover my wallet if I lose my phone or delete the app?](https://help.xportal.com/en/articles/7038333-how-do-i-recover-my-wallet-if-i-lose-my-phone-or-delete-the-app.md)
- [How to claim a herotag?](https://help.xportal.com/en/articles/7038340-how-to-claim-a-herotag.md)
- [Importing a wallet into xPortal](https://help.xportal.com/en/articles/7038344-importing-a-wallet-into-xportal.md)
- [How do I restore my xPortal account?](https://help.xportal.com/en/articles/7038349-how-do-i-restore-my-xportal-account.md)
- [How to force the app to close on your iPhone?](https://help.xportal.com/en/articles/7038362-how-to-force-the-app-to-close-on-your-iphone.md)
- [How to manage your iCloud settings to only back up xPortal?](https://help.xportal.com/en/articles/7038351-how-to-manage-your-icloud-settings-to-only-back-up-xportal.md)
- [How does Inviting & Earning work?](https://help.xportal.com/en/articles/7032345-how-does-inviting-earning-work.md)
- [Daily XP claim on the blockchain](https://help.xportal.com/en/articles/8778532-daily-xp-claim-on-the-blockchain.md): Only on MultiversX network
- [Non-EEA User KYC Guide](https://help.xportal.com/en/articles/8834517-non-eea-user-kyc-guide.md)
- [EEA User KYC Guide](https://help.xportal.com/en/articles/8836930-eea-user-kyc-guide.md)
- [How to associate a new snapshot wallet address?](https://help.xportal.com/en/articles/8837471-how-to-associate-a-new-snapshot-wallet-address.md)
- [How to repair your streak](https://help.xportal.com/en/articles/9250046-how-to-repair-your-streak.md): Only on the MultiversX network
- [How do I send tokens to xPortal?](https://help.xportal.com/en/articles/11131444-how-do-i-send-tokens-to-xportal.md)
- [How to send tokens from xPortal?](https://help.xportal.com/en/articles/11131528-how-to-send-tokens-from-xportal.md)
- [How do swaps work?](https://help.xportal.com/en/articles/7032350-how-do-swaps-work.md)
- [How can I change the community in xPortal?](https://help.xportal.com/en/articles/11137070-how-can-i-change-the-community-in-xportal.md): Steps to Change Blockchains in xPortal

## Staking

- [SUI Staking](https://help.xportal.com/en/articles/11020883-sui-staking.md): Steps to Stake/Unstake SUI in the xPortal App
- [SOL Staking](https://help.xportal.com/en/articles/10026211-sol-staking.md): Steps to Stake/Unstake SOL in the xPortal App
- [ETH Staking](https://help.xportal.com/en/articles/10026192-eth-staking.md): Steps to Stake/Unstake ETH in the xPortal App
- [How to unstake SUI and how long does it take?](https://help.xportal.com/en/articles/11501646-how-to-unstake-sui-and-how-long-does-it-take.md)
- [How to unstake SOL and how long does it take?](https://help.xportal.com/en/articles/11501664-how-to-unstake-sol-and-how-long-does-it-take.md)
- [How can I unstake ETH and how long does it take?](https://help.xportal.com/en/articles/11501671-how-can-i-unstake-eth-and-how-long-does-it-take.md)

## Security & Privacy

- [Protecting yourself against scams/ What other security steps can I take into account?](https://help.xportal.com/en/articles/7038149-protecting-yourself-against-scams-what-other-security-steps-can-i-take-into-account.md)
- [What happens if I lose my secret phrase?](https://help.xportal.com/en/articles/7038158-what-happens-if-i-lose-my-secret-phrase.md)
- [Can I recover my wallet without the secret phrase?](https://help.xportal.com/en/articles/7038164-can-i-recover-my-wallet-without-the-secret-phrase.md)
- [My Secret Phrase has been exposed!](https://help.xportal.com/en/articles/7038165-my-secret-phrase-has-been-exposed.md)
- [Is xPortal a custodial or non-custodial Wallet?](https://help.xportal.com/en/articles/7038171-is-xportal-a-custodial-or-non-custodial-wallet.md)
- [How secure is xPortal?](https://help.xportal.com/en/articles/7038173-how-secure-is-xportal.md)
- [Additional steps to secure your wallet](https://help.xportal.com/en/articles/7038180-additional-steps-to-secure-your-wallet.md)
- [Am I protected from SIM-swap attacks?](https://help.xportal.com/en/articles/7038184-am-i-protected-from-sim-swap-attacks.md)
- [What is the Secret Phrase and how to backup and secure it?](https://help.xportal.com/en/articles/7038176-what-is-the-secret-phrase-and-how-to-backup-and-secure-it.md)
- [Will xPortal expose my phone number or my address book?](https://help.xportal.com/en/articles/7038188-will-xportal-expose-my-phone-number-or-my-address-book.md)
- [How does Native Authentication work?](https://help.xportal.com/en/articles/7033248-how-does-native-authentication-work.md)
- [How does end-to-end encryption work in xPortal?](https://help.xportal.com/en/articles/7033122-how-does-end-to-end-encryption-work-in-xportal.md)
- [Tips to identify scams](https://help.xportal.com/en/articles/11131633-tips-to-identify-scams.md)

## General information

- [xPortal not available in my country?](https://help.xportal.com/en/articles/7038234-xportal-not-available-in-my-country.md)
- [What do I need to get started?](https://help.xportal.com/en/articles/7038249-what-do-i-need-to-get-started.md)
- [Is xPortal free? What are the network fees?](https://help.xportal.com/en/articles/7038267-is-xportal-free-what-are-the-network-fees.md)
- [I’m a merchant and would like to accept payments using xPortal. How can I learn more?](https://help.xportal.com/en/articles/7038270-i-m-a-merchant-and-would-like-to-accept-payments-using-xportal-how-can-i-learn-more.md)
- [Supported networks](https://help.xportal.com/en/articles/7038178-supported-networks.md)
- [Where can I see a full list of my transactions?](https://help.xportal.com/en/articles/7038239-where-can-i-see-a-full-list-of-my-transactions.md)
- [What are network fees?](https://help.xportal.com/en/articles/7038242-what-are-network-fees.md)
- [Can I use xPortal on multiple devices?](https://help.xportal.com/en/articles/7038246-can-i-use-xportal-on-multiple-devices.md)
- [Where does xPortal get pricing data from?](https://help.xportal.com/en/articles/7038251-where-does-xportal-get-pricing-data-from.md)
- [What devices does xPortal support?](https://help.xportal.com/en/articles/7038253-what-devices-does-xportal-support.md)
- [What are the digital cryptocurrencies supported by xPortal?](https://help.xportal.com/en/articles/7038259-what-are-the-digital-cryptocurrencies-supported-by-xportal.md)
- [Using xPortal and crypto in the UK](https://help.xportal.com/en/articles/8564325-using-xportal-and-crypto-in-the-uk.md)
- [Received amount is lower than the confirmed transaction amount](https://help.xportal.com/en/articles/10696292-received-amount-is-lower-than-the-confirmed-transaction-amount.md)
- [Understanding the Risks and Rewards of Lending Stablecoins](https://help.xportal.com/en/articles/12585156-understanding-the-risks-and-rewards-of-lending-stablecoins.md)
- [Cryptoassets: Know the Risks Before You Invest](https://help.xportal.com/en/articles/12620622-cryptoassets-know-the-risks-before-you-invest.md)

## Troubleshooting

- [What happens if someone sends me crypto while my phone is offline?](https://help.xportal.com/en/articles/7038372-what-happens-if-someone-sends-me-crypto-while-my-phone-is-offline.md)
- [I lost my Secret Phrase, what can I do?](https://help.xportal.com/en/articles/7038373-i-lost-my-secret-phrase-what-can-i-do.md)
- [I did not receive my coins or tokens](https://help.xportal.com/en/articles/7038407-i-did-not-receive-my-coins-or-tokens.md)
- [Can I adjust the gas limit for my transactions?](https://help.xportal.com/en/articles/7038420-can-i-adjust-the-gas-limit-for-my-transactions.md)
- [Is it possible to cancel a transaction?](https://help.xportal.com/en/articles/7038423-is-it-possible-to-cancel-a-transaction.md)
- [I cannot Import Wallet: “Invalid secret phrase” error](https://help.xportal.com/en/articles/7038338-i-cannot-import-wallet-invalid-secret-phrase-error.md)
- [What to do if the app is not working?](https://help.xportal.com/en/articles/7038353-what-to-do-if-the-app-is-not-working.md)
- [Crypto was sent but not received](https://help.xportal.com/en/articles/7038386-crypto-was-sent-but-not-received.md)