Troubleshooting

If something is not working properly try to find a fix here.

9 articles in this collection
Written by Lucian Todea

I cannot Import Wallet: “Invalid secret phrase” error

When you enter the Secret Phrase check the following points step by step.

Written by Lucian Todea
Updated over a week ago

What to do if the app is not working?

There are several factors that may cause the app to stop working.

Written by Lucian Todea
Updated over a week ago

What happens if someone sends me crypto while my phone is offline?

Even if your phone is not connected to the internet or is off, the blockchain still syncs all transactions.

Written by Lucian Todea
Updated over a week ago

I lost my Secret Phrase

If you lost the Secret Phrase, you loose access to your wallet.

Written by Lucian Todea
Updated over a week ago

Crypto was sent but not received

The confirmation of a the transaction can take from several minutes to just seconds depending on the network.

Written by Lucian Todea
Updated over a week ago

I did not receive coin or token

This guide will help you in finding a solution when you are unable to receive crypto.

Written by Lucian Todea
Updated over a week ago

Can I adjust the gas limit for my transactions?

Yes, you can adjust the gas limit from within the xPortal app. Click on the "Network fee" and adjust the "Gas limit".

Written by Lucian Todea
Updated over a week ago

Is it possible to cancel a transaction?

You can’t currently cancel transactions from within the xPortal app.

Written by Lucian Todea
Updated over a week ago

How to solve display issues with xPortal?

To fix this issue, simply reduce the font size on your device.

Written by Lucian Todea
Updated over a week ago