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I lost my Secret Phrase, what can I do?
I lost my Secret Phrase, what can I do?
Alex avatar
Written by Alex
Updated over a week ago

Upon initial creation of your wallet, before you can “Continue”, there is a Terms link that you have to agree upon.

In the first paragraphs of those Terms you will be advised of the need to backup your wallet and that:

You understand that if you lose your recovery words, you will not be able to access your wallet and funds.

Moreover, inside the xPortal app, in order to see your wallet address or create a @herotag, or in order to perform any action that would lead to the possibility to receive any crypto into your wallet, you need to first backup your wallet before you are allowed to continue.

You are solely responsible for taking care of your secret phrase:

  • Backup your wallet

  • Take all the necessary measures to keep it secure.

  • Do not share it with anyone!

xPortal is a fully decentralized non-custodial wallet. This means that you have complete access over your cryptocurrencies but are also solely responsible for their security.

All of your crypto assets can be accessed through the 24-word Secret Phrase. If you lose the Secret Phrase, you lose access to your wallet.

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