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What to do if the app is not working?
What to do if the app is not working?
Alex avatar
Written by Alex
Updated over a week ago

There are several factors that may cause the app to stop working. In situations like these, you should always have a Backup of your wallet.

Here are some things you can do to try and fix this issue:

Step 1: Restart your Device

Step 2: Check your Connection

In order for the app to work, you need to be online. Try opening a Browser or opening another app that connects to the internet. Switch off/on your Mobile Data, try to reconnect to a different WiFi Hotspot.

Step 3: VPN Usage - In some cases, your connection gets blocked when you are in a country that prevents accessing Crypto related sites or apps.

Step 4: Update Your Device OS.

Newer versions of xPortal app require that you also have the latest OS on your device. For iOS, you need at least iOS 13 and higher. For Android devices, Android OS 7.0 or higher is required.

Step 5: Install Latest App Version.

Always check for the most recent version available for your device and Download xPortal only from official sources.

Step 6: Contact us.

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